Do you have a complaints procedure?
We want you to be delighted with our service and welcome any feedback you may have, good and bad. Unfortunately sometimes things do go wrong and we will do our best to fix any problems quickly and without any further disruption to you. In the first instance it is always best to contact us here, by telephone on +1 800 321 1239 or email so that we can try and deal with your problem on the spot. If this does not happen to your level of satisfaction for whatever reason and you would like to complain, we do have a formalized procedure that you can follow through to resolution.