Business Challenges
A Business-Critical Infrastructure Problem
With clear evidence linking network performance to productivity, leadership saw that inconsistent infrastructure was no longer just a technical issue; it was a barrier to growth. The inherited mix of systems and vendors had become a structural challenge, slowing site integration and straining IT resources.
The path forward was clear: deliver reliable, high-speed connectivity across all locations, simplify management, and build a foundation for continued expansion. Doing so required more than a new provider. It called for a strategic partner with the scale, flexibility, and expertise to turn connectivity into a business enabler.
As the IT organization dug deeper, several persistent challenges came into focus:
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Lack of Network Visibility: With minimal in-house IT staff managing over 600 sites, troubleshooting was slow and unreliable.
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Operational Inefficiency: Network outages impacted access to critical repair documentation and slowed customer service.
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No Pricing Consistency: Each location had unique costs and contracts, making forecasting and budgeting nearly impossible.
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Vendor Management Chaos: With more than 30 vendors, managing support and billing became unscalable.
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Limited Redundancy: Despite paying for multiple connections, many sites lacked true network diversity due to shared last-mile infrastructure.
The organization needed a partner to address its network’s scale and complexity, consolidate vendor management, deliver reliable performance, and ensure consistency across hundreds of geographically dispersed sites. Just as important, the solution had to be flexible enough to support future acquisitions and dynamic enough to accommodate sites with varying infrastructure constraints.
The Globalgig Solution
Network Consistency at Scale
To solve the issue, the organization partnered with Globalgig to design and deploy a unified network solution that would bring performance, visibility, and control to the entire footprint.
To prove the model’s strength from the outset, they began with their toughest sites—locations known for complex install histories and limited provider access. These locations had historically faced long lead times, limited provider options, or unreliable service. Globalgig’s ability to deliver where others had struggled—quickly, reliably, and with pricing clarity—validated the architectural approach and confirmed the value of the postalized pricing model. That early success cleared the path for broader deployment across the nationwide network.
Key Solution Elements
Customer Profile – National Collision Repair Brand
This U.S.-based company operates one of the largest collision repair networks in the country, with more than 650 locations across 38 states. Built through a strategic series of acquisitions, it has grown from a regional operation into a national brand recognized for quality service and operational scale.
With technicians and service advisors relying on cloud-based tools to access vehicle data, repair procedures, and customer records in real time, seamless and dependable connectivity is essential. Downtime directly impacts productivity, customer experience, and the ability to maintain performance standards across its distributed footprint
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