Hosted PBX & Hosted Call Centers
Robust and reliable solution for the critical demands of operational workflow
Simplify voice communications with Hosted PBX
Companies are taking advantage of cloud applications for various operational processes, from data storage to email. The cloud’s advantages extend beyond these commons purposes – it can also be leveraged for a company’s phone system. Globalgig Hosted PBX service is designed to deliver significant benefits immediately including:
Eliminating the need for managing and maintaining PBX equipment
Lowering upfront capital to purchase an expensive PBX system
Delivering flexible features such as making calls with our softphone app, transcribing voicemails to email or texts, having local numbers for an international presence
Optimizing call routing
Reducing calling costs with national and international calling plans connections for conferences and events, day-1 connectivity for remote
Our Core VoIP Features
There are countless reasons why our service is better than the rest, but here you can learn about why we’re different.
Cost Saving
Ditch the expensive equipment. Reduce your capital expense. Save money on phone service every month.
Multi-connect
Connect multiple office locations under one phone service. Enjoy the “under one roof” feeling even for satellite offices and remote employees.
Flexible
Flexibility and features to meet what your business needs now and into the future.
Easy Setup
Add or remove a seat easily at any time! No more expensive phone contractor visits to schedule or pay for.
Auto Attendant: Make Your Business Savvier
Greet your callers with an interactive recorded menu to help them reach the right department, extension, or member of your team.
Hunt Groups: Never Keep Customers Waiting
Ring multiple seats simultaneously or in succession to make sure incoming calls are always promptly answered.
Voicemail To Email: Access Anywhere
Everyone receives an audio file of their voicemails delivered immediately to the email inbox of their choice.
Record Calls: For Training Excellence
Record calls from a specific phone or for your entire organization, and listen to recorded calls from your computer.
Globalgig Hosted Call Centers
Robust and reliable solution for the critical demands of operational workflow
Basic Call Center
You need basic call queuing with music on hold, multiple employees answering one or more call queues, and basic reporting. Basic supervisor functions are also included.You need basic call queuing with music on hold, multiple employees answering one or more call queues, and basic reporting. Basic supervisor functions are also included.
The Basic Call Center Solution is comprised of features from the Hosted VoIP platform in addition to including agent and supervisor client applications. These features, when configured to work in a complementary fashion, provide your business with a feature-rich VoIP Call Center solution.
Key Components
• Automatic Call Distributor (ACD) for intelligent call routing and queuing
.
• A basic auto-attendant offering interactive voice response (IVR) and custom messaging
• An intuitive interface for greater agent productivity and management oversight
• A Call Center Express Agent for daily statistics and ACD state management
• Music On Hold and comfort announcements to provide callers with a greeting, followed
by music or advertisements and periodic comfort announcements
• A call recording solution for training and other uses
The Basic Call Center Solution is comprised of features from the Hosted VoIP platform in addition to including agent and supervisor client applications. These features, when configured to work in a complementary fashion, provide your business with a feature-rich VoIP Call Center solution.
Small Business Call Center Solution
You have a small to mid-sized business that needs more advanced call queuing, music on hold, and manager or supervisor tools to manage the group(s) handling the inbound calls, including reporting, listening in on calls, and intercepting calls.
The Small Business Call Center Solution provides a more comprehensive feature set for your business if you demand a more advanced call center solution. Additional features, such as flexible routing to deliver calls to the appropriate agent based on hunting and availability rules, enable a more savvy call center appearance to the customers and potential customers calling into your business.
The Basic Call Center Solution is comprised of features from the Hosted VoIP platform in addition to including agent and supervisor client applications. These features, when configured to work in a complementary fashion, provide your business with a feature-rich VoIP Call Center solution.
Key Components
• The Small Business Call Center Solution includes all components from the Basic Call Center Solution, plus: An Interactive Voice Response (IVR) module, which guides your callers through self-service applications and/or gathers caller information in order to identify the best available agent
.
• Computer telephone integration (CTI) to improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications
• Text-to-speech, providing dynamic information to your contacts by automatically converting text data into spoken words
• Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center
• Build sophisticated IVR applications that allow callers to create conference calls by calling additional phone numbers to add participants
• Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent
• Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call
• Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models
• Leverage our pre-built integrations to leading cloud-based CRM vendors such as Salesforce.com
And more!
Enterprise Call Center Solution
You require a complex contact center solution for handling inbound and/or outbound calls, one or more supervisors overseeing your call center function, mid to high volume of calls, and advanced routing and reporting capabilities. You use Flat Rate or Metered Globalgig SIP Trunking to provide the calls to your Hosted Contact Center. The Globalgig Enterprise Hosted Enterprise Call Center suite is a comprehensive contact center solution offering inbound, outbound, call blending, ACD, IVR, call recording, and more.
The CenterWare Enterprise Hosted Call Center suite touts a powerful contact center management module, which incorporates user-friendly features that allow supervisors and agents to easily master its applications through a graphically rich web environment. The CenterWare Call Center management module makes it easy for even a non-expert to administer the contact center. The Basic Call Center Solution is comprised of features from the Hosted VoIP platform in addition to including agent and supervisor client applications. These features, when configured to work in a complementary fashion, provide your business with a feature-rich VoIP Call Center solution.
Key Components
• Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call
.
• Database and CRM Integration with any ERP, CRM, or management applications through
ActiveX components, web applet components, APIs, and drivers for all applications
• A comprehensive set of modules for every role in your enterprise contact center, including an administration module, agent module, supervisor module, and contact center reporting module
• Voicemail call back in addition to many multimedia features, including email call back, fax functions, compatibility with wall boards, and web chat text
• A Hosted Predictive Dialer with predictive dialing, autodialer, progressive dialing, manual dialing or with the option to dial previously dialed records.
• Automatic Call Distribution to quickly distribute inbound calls by using welcome menus and targeted announcements during waiting time.
• Interactive Voice Response that communicates through automatic voice response menus, the internet, e-mail, XML, IP, chat and fax to boost your agents’ productivity by freeing up time to handle calls requiring more assistance.
• Call Center Recording for monitoring and supporting your contact center operation by allowing you to assess and improve service levels, supervise management quality, and prove and detect fraud, payment promises, and proof of negotiations.
And more!
