Managed Network Services

Comprehensive Network Management

Distributed enterprise networks are increasingly dynamic and complex. Globalgig Managed Network Services expand your team’s expertise and capabilities and keep your network running at optimal levels, 24x7. We provide full network and device management, including monitoring, alarming, configuration, and support, so you can focus on your business.

Leading Expertise and Support

Our Managed Network Services are delivered by experienced network technicians who proactively monitor your network and devices. We combine cost-effective network, hardware, and software support with flexible equipment solutions to streamline your network operations, planning, and upgrades. Our Service Advantage Team is staffed with experienced engineers who will partner with your team to deliver expert support for SD-WAN, voice, MPLS, and more, helping to scale your network to meet future needs.

Network Intelligence for Better Performance

Globalgig provides an integrated, real-time view across your entire network infrastructure, delivering dashboards and reports from industry-leading monitoring systems. Improve your network’s performance and user experience by applying business-specific rules based on device criticality and event types, as well as optimizing circuit capacity utilization.

The Globalgig Difference

Flexible Service Tiers

Choose from three monitoring and management levels – Essential, Plus, and Premier – to meet your unique needs and budget.

Comprehensive Managed Network Service , One Partner

Enjoy a single portal view and one point of contact for your entire global network, with seamless service across all global carriers and hardware partners.

Greater Efficiency and Productivity

Receive support from our team of network experts and leverage our global reach, reducing staffing and equipment costs across your business.

Real-time View

Gain a holistic view of your network for enhanced control, improved performance, and the ability to meet business continuity objectives.

Advanced Trouble Resolution

Experience comprehensive support, including escalation to network providers and hardware vendors, managed through incident resolution and remediation.

Device Configuration and Maintenance

Receive configuration support based on business requirements, and ongoing maintenance for firmware upgrades and software patches.

Three Flexible Service Tiers


Hardware and circuit monitoring, increased visibility via network dashboard and reporting


Essential tier plus configuration, firmware, and software management


Proactive out-of-band management to ensure business continuity

24x7x365 single contact NOC
360° visibility to shared tool sets
WAN edge interface monitoring and proactive alerting
Proactive ticketing, updates, and resolution with underlying carriers NOC
Latency SLA monitoring
Granular site dashboard with historical reporting
Hardware monitoring: up/down
Vendor TAC and RMA support
Globalgig Service Advantage team a support for SD-WAN bypassing Tier 1 NOC
Device co-management for moves, adds, and changes
Firmware management: versioning, patching, and vulnerability updates
SD-WAN overlay enhanced reporting, capacity planning, optimization, and tuning
LTE out-of-band management services for enhanced WAN troubleshooting via remote encrypted two-factor console access
Included LTE modem which can be used for LTE WAN backup
Application-based enhanced troubleshooting and analytics. Netflow to identify top talkers and apps.

Service Advantage Team

As networking is critical to business operations, every second of downtime equates to lost revenue and productivity. That’s why the Globalgig Service Advantage Team provides premium support for our Managed Network Services customers. Our team offers rapid access to knowledgeable engineers to quickly resolve any network issues. They constantly monitor your network and maintain as-built network documentation, understanding your customized solution for our Managed Network Services customers.


  • A team dedicated to Managed Services customers (Plus and Premier tiers)
  • Direct access to Tier-3 engineering staff for technical support and trouble resolution
  • Staffed by experienced network engineers who know your network
  • Dedicated resources for escalation
  • Personalized support for your customized solution
  • Enhanced reporting as defined within Managed Network Services

Professional Services

Because there are always unforeseen needs, Globalgig also provides professional services that's available on an hourly or project basis. Our professional services team can supplement client staff with services such as changes to non-standard protocols, advanced device configuration, network redesign/optimization, ect. Typical professional services include:

Read More About Globalgig's Services

Managed SD-WAN

Experience an intelligent wide area network that offers complete visibility and control over your traffic and applications, resulting in superior performance and optimized operations.

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The performance-optimizing technology of SD-WAN, combined with comprehensive security capabilities to improve productivity and increase protection from advanced network threats.

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Wireless Networking

Complete wireless connectivity for primary networks, temporary connections, backup connectivity, failover and out-of-band management access.

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Learn More About Managed Network Services

Find out how Globalgig can deliver network peace-of-mind and increased operational efficiency.