Managed Network Services
Comprehensive Network Management
Distributed enterprise networks are increasingly dynamic and complex. Globalgig Managed Network Services expand your team’s expertise and capabilities and keep your network running at optimal levels, 24x7. We provide full network and device management, including monitoring, alarming, configuration, and support, so you can focus on your business.
Leading Expertise and Support
Our Managed Network Services are delivered by experienced network technicians who proactively monitor your network and devices. We combine cost-effective network, hardware, and software support with flexible equipment solutions to streamline your network operations, planning, and upgrades. Our Service Advantage Team is staffed with experienced engineers who will partner with your team to deliver expert support for SD-WAN, voice, MPLS, and more, helping to scale your network to meet future needs.
Network Intelligence for Better Performance
Globalgig provides an integrated, real-time view across your entire network infrastructure, delivering dashboards and reports from industry-leading monitoring systems. Improve your network’s performance and user experience by applying business-specific rules based on device criticality and event types, as well as optimizing circuit capacity utilization.
The Globalgig Difference
Three Flexible Service Tiers
Essential
Hardware and circuit monitoring, increased visibility via network dashboard and reporting
Plus
Essential tier plus configuration, firmware, and software management
Premier
Proactive out-of-band management to ensure business continuity
| Features | Essential | Plus | Premier |
|---|---|---|---|
| 24x7x365 single contact NOC | ✓ | ✓ | ✓ |
| 360° visibility to shared tool sets | ✓ | ✓ | ✓ |
| WAN edge interface monitoring and proactive alerting | ✓ | ✓ | ✓ |
| Proactive ticketing, updates, and resolution with underlying carriers NOC | ✓ | ✓ | ✓ |
| Latency SLA monitoring | ✓ | ✓ | ✓ |
| Granular site dashboard with historical reporting | ✓ | ✓ | ✓ |
| Hardware monitoring: up/down | ✓ | ✓ | ✓ |
| Vendor TAC and RMA support | ✓ | ✓ | ✓ |
| Globalgig Service Advantage team a support for SD-WAN bypassing Tier 1 NOC | ✓ | ✓ | |
| Device co-management for moves, adds, and changes | ✓ | ✓ | |
| Firmware management: versioning, patching, and vulnerability updates | ✓ | ✓ | |
| SD-WAN overlay enhanced reporting, capacity planning, optimization, and tuning | ✓ | ✓ | |
| LTE out-of-band management services for enhanced WAN troubleshooting via remote encrypted two-factor console access | ✓ | ||
| Included LTE modem which can be used for LTE WAN backup | ✓ | ||
| Application-based enhanced troubleshooting and analytics. Netflow to identify top talkers and apps. | ✓ |
Service Advantage Team
As networking is critical to business operations, every second of downtime equates to lost revenue and productivity. That’s why the Globalgig Service Advantage Team provides premium support for our Managed Network Services customers. Our team offers rapid access to knowledgeable engineers to quickly resolve any network issues. They constantly monitor your network and maintain as-built network documentation, understanding your customized solution for our Managed Network Services customers.
Benefits
- A team dedicated to Managed Services customers (Plus and Premier tiers)
- Direct access to Tier-3 engineering staff for technical support and trouble resolution
- Staffed by experienced network engineers who know your network
- Dedicated resources for escalation
- Personalized support for your customized solution
- Enhanced reporting as defined within Managed Network Services
Read More About Globalgig's Services
Learn More About Managed Network Services
Find out how Globalgig can deliver network peace-of-mind and increased operational efficiency.