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Globalgig Service Advantage Team

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Service Advantage Team Escalation List:

Escalation LevelNameContact NumberEmail Address
1SAT SupportInside US: +1 833 806 2800
Outside US: +44 203 695 3698
[email protected]
2Ask for SAT Engineer/Team LeadInside US: +1 833 806 2800
Outside US: +44 203 695 3698
[email protected]
3Charles Ray
Director - Support/NOC
Direct Dial: +1 404 920 4655 or +44 204 525 9297
Mobile: +1 303 374 4832
[email protected]
4Shawn McHenry
Senior Director - Support Services
Direct Dial: +1 726 268 1602 or +44 204 525 9298
Mobile: +1 210 248 8317
[email protected]

 

Escalation Timeline Guidelines

The average repair time is four hours. The Enterprise Support/NOC is available 24/7/365. If you feel the need to escalate an issue at any time, please do so. We are here to help.

  • 1st Level of Escalation: One hour after the ticket has been opened
  • 2nd Level of Escalation: Two hours after the ticket has been opened
  • 3rd Level of Escalation: Three hours after the ticket has been opened
  • 4th Level of Escalation: Four hours after the ticket has been opened