Managed Network Services

In many cases, yes. Orchestra Insight’s monitoring overlay services can be applied to circuits and devices from other providers, bringing them into the same visibility layer as Globalgig-managed services. This is typically available through our Integrated Managed Services offering. The scope depends on the services involved and management access available.

Our voice services are delivered over your existing network — dedicated internet, MPLS VPN, or SD-WAN — instead of requiring separate, dedicated circuits for voice traffic. When voice and network services come from the same provider, quality issues have a single escalation path and a team that can see both layers.

Break/fix support with emergency replacement is included in the managed service. If a device fails, we replace it. Remote firmware upgrades and proactive monitoring mean that many issues are identified and resolved before they affect service.

Your internet and private circuits are the transport layer that SD-WAN runs across. Your SASE architecture enforces security policies at the network edge. Cloud Connect extends this connectivity privately and directly into your cloud provider environments, bypassing the public internet entirely. When all four are from Globalgig, they are designed, managed, and visible together in Orchestra Insight. When these services are from different providers, the integration between each layer becomes a coordination exercise your team ends up managing.

It means you call Globalgig, and we handle everything. We manage the fault with the underlying carrier, track escalation, and keep you informed. You are not coordinating between your IT team and a carrier support team in another country. In a fragmented multi-carrier model, fault resolution often stalls with the question of which provider is responsible. With Globalgig, that question never reaches you. It stays between us and the carriers.

Broadband is shared infrastructure. The bandwidth is shared with other users, and performance varies with local demand. It is cost-effective and appropriate for sites where some performance variation is acceptable. Dedicated internet access provides a private circuit with guaranteed bandwidth that does not contend with other users. Performance is consistent, regardless of what other users are doing, and it is backed by a formal SLA. DIA is suitable for mission-critical sites, primary SD-WAN connectivity services, and anywhere that variable performance creates business risk.

Yes, poor broadband performance in a specific market is usually a service design issue, the wrong service type for your use case, a peering problem, or network congestion between your location and the destinations your users are trying to reach.
We assess all three before making any recommendations. If you are already managing circuits through Globalgig, our management platform, Orchestra Insight, gives you performance visibility to identify where the problem originates and our NOC manages the resolution. If you are not a customer, speak to us about your current estate, and we will give you an honest assessment.

Megaport provides the software-defined network infrastructure and physical presence in cloud provider facilities worldwide. Globalgig offers managed services, including design, procurement, and provisioning through a single point of contact. For organizations that want ongoing management, Globalgig’s Managed Network Services adds proactive monitoring through Orchestra Insight, as well as fault management, carrier escalation, and full circuit lifecycle management. One relationship, team, and a single bill.

It depends on your environment, existing technology estate, and security roadmap. Each of the platforms we manage has distinct strengths, and the right choice varies by deployment. Some prioritize AI-driven application performance and a clear path to SASE. Others integrate deeply with existing infrastructure, or converge SD-WAN and network security services into a single platform. We will make a clear recommendation based on your specific situation before you commit.

This is exactly what we are built for. Globalgig operates in over 195 countries, and has access to more than 200 global carriers, with local circuit options in most markets. Multi-country deployments are routine, not a special project.

Your organization gets full access to Orchestra Insight, including real-time dashboards, AI-driven anomaly detection, performance analytics, and proactive alerts before issues become outages. Your team sees what our NOC sees. Quarterly business reviews provide executive-level reporting on performance, availability, and any recommendations for optimization.

We can take over management of your existing deployment, whether it is Palo Alto, Cisco, or Fortinet. You do not need to redeploy to benefit from Globalgig’s managed services and Orchestra Insight visibility. We will assess your current configuration and propose a transition that does not disrupt your operations.

Monitoring tells you when something has gone wrong. Globalgig’s Managed Network Services combines monitoring with active management. This includes configuration control, change management, carrier fault escalation, circuit lifecycle oversight, capacity planning, and visibility into risks before they become outages. The goal of monitoring is awareness, while the objective of managed services is prevention and performance.

This is more common than it should be. Globalgig’s NOC actively manages carrier escalations by providing enriched ticket submissions to speed up root cause analysis, tracking progress, applying commercial pressure where SLAs are being missed, and keeping you informed. You receive updates, but you do not manage the process.

In many cases, yes. Our management overlay can be applied to circuits already in your estate from other providers, bringing them under NOC monitoring and fault management. The scope depends on the service type, and management access available. Speak to Globalgig about your current estate.

The Fundamental tier gives you 24/7 NOC monitoring, proactive fault notification, and carrier escalation management, but your team is responsible for configuration changes and day-to-day operational decisions.
The Plus tier adds ticket correlation, hardware health monitoring, unified visibility across wireline and wireless services, and our site-level Business Service monitoring construct when applicable; with Globalgig taking on more operational management.
The Premier tier is end-to-end with full configuration management, device lifecycle, capacity planning, firmware and patching, as well as network reviews, with your team retaining full visibility, but handing operational responsibility to us. SD-WAN customers with Premier MNS also receive Service Advantage Team access, meaning 24/7 access to dedicated Tier 3 engineers who understand your specific environment.

Security management without network management creates blind spots at the boundary between the two. When Globalgig manages both, security events have full network context from the outset, and network faults are assessed with security awareness. Incident response is faster, and more accurate, as the team responding has the complete picture. This is why Globalgig does not sell its security management services separately.