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MANAGED SERVICES

Managed Intelligence

Managing a global network and security estate generates more data than most teams can use.

Circuits update on the status, devices generate alerts, and security platforms produce notifications, while applications measure performance. Few organizations have a clear idea of what it means as a whole.

Orchestra Insight is the platform that Globalgig built to change this. It is not a monitoring tool or a portal. It is a managed intelligence platform that brings every service, device, and connection under a single platform and applies AI-driven intelligence to surface what matters.

Orchestra Insight provides AI-driven observability across your network, shifting from device-level alerts to service-level intelligence. This gives both your team and ours the visibility and control needed to manage your network effectively, without the fragmentation from running separate tools for each service.

Benefits

Find problems before your users are affected.

Stop triaging alerts. Start managing outcomes.

See your network the way your business experiences it.

One picture for your team and ours.

Built for the complex environments your organization operates.

Features

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Visibility at the Service Level, Not the Device Level

Most platforms focus on reporting on individual components. A circuit is up or down, while a device is reachable or not. This tells your company what failed but rarely why, and never how close you were to a problem before it happened.

Orchestra Insight’s Business Services monitoring framework works differently. Instead of tracking individual assets, it aggregates every underlying network component at each site into a single platform. It then measures that service across three dimensions simultaneously, including:

  • Availability: Whether the service is up or down
  • Risk: The likelihood of an outage based on current asset impairments
  • Health: The degree of performance degradation before a fault becomes visible
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Core Capabilities

  • Service-level monitoring that measures the user experience, not just device status
  • AI-driven event correlation across multiple sites, devices, and services, automatically reducing noise and surfacing issues that impact services as single incidents
  • Customizable dashboards that provide real-time visibility into network availability, health, risk, and application performance
  • A Business Services monitoring framework that translates technical metrics into simple language for your leadership team, so they understand the business impact
  • Anomaly detection that identifies degradation patterns, before they produce visible faults
  • Incident management with documented timelines, root cause analysis, and resolution accountability
  • Historical reporting and trend analysis for capacity planning and continuous improvement
  • Integration with the NOC operations layer, so both your team and ours see the same data
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What Can Be Monitored

Physical, virtual, and software-defined networks, including SD-WAN devices, routers, switches, firewalls, wireless access points,  IoT devices, as well as internet, circuits, private circuits, and Cloud Connect, where in scope.

By correlating data across multiple sources and abstracting device-level noise around conditions that may impact your business, it generates prioritized events and enriched tickets that directly point to the root cause, instead of symptoms.

Both Globalgig and your team see the same data, structured around the services your business depends on, instead of the components underneath. The result is faster fault identification, stronger SLA alignment, and a support model oriented around your outcomes rather than your infrastructure.

Why Globalgig

We Built Orchestra Insight Because Nothing Else Offered What We Needed

Orchestra Insight is not a generic monitoring tool or basic third-party integration. Globalgig built it because the environments we manage, including multi-carrier, multi-country, and multi-service estates with network, security, wireless, and IoT running in parallel, were not well served by existing tools. Every capability reflects a real operational requirement.

The Platform Your Team and Our  NOC Use is the Same

There is no internal version of Orchestra Insight with more data or a customer-facing version with less. When your team logs in, they see the same real-time data our NOC sees. This means faster conversations, validation, and resolution when something needs attention.

A Platform That Grows With Your Estate

Orchestra Insight scales across multiple services, countries, and carriers without architectural changes. Adding a country does not require a new management tool, and adding a service does not require a new portal. Our platform is designed to handle complexity at scale because the estates we manage require this.

Resources

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Frequently
Asked
Questions

Which services does Orchestra Insight cover?

Orchestra Insight monitors every service Globalgig manages, including network services (internet and private circuits and SD-WAN), security services managed through Security Management, wireless services (4G, 5G, and eSIM), IoT connectivity, voice services, and Cloud Connect. The specific capabilities that are available depend on the services in your estate and your management tier.

Do I need to take all managed services together?

No, Managed Network Services and Security Management can be offered as standalone services, or together. The value to your organization increases when our managed services are used together, as network and security events become visible, and are interpreted by the same team, with one escalation path, regardless of where an incident originates.

Can Orchestra Insight be accessed by Globalgig and my team?

Yes, Orchestra Insight is your platform, as well as ours. Your team has real-time visibility across every service, device, and circuit we manage on your behalf. The level of control and access varies by tier, but visibility is never restricted.

What is Globalgig’s Managed Intelligence platform, and how does it differ from a standard managed network service?

A standard managed network service monitors your circuits, and responds to faults. Globalgig’s Managed Intelligence platform, Orchestra Insight (OI), offers more extensive services.


Our managed service layer adds proactive management, continuous improvement, and operational expertise that prevents problems, instead of just resolving them. OI applies AI-driven intelligence to correlate events across multiple services, measures performance at the service level instead of the device level, and surfaces what matters, before your users are affected. OI shifts the operational model from reactive support to continuous intelligence.

What is Orchestra Insight, and why does it matter for a global network?

Orchestra Insight is Globalgig’s AI-driven network observability platform. Rather than just showing you device status and interface alerts, it works at the service level, correlating events across your estate to identify what is actually affecting your users. For a global network with multiple countries and service types, having one platform that surfaces what matters, rather than sending you constant alerts makes a meaningful difference.

Our broadband in [country] is performing badly, and we do not know why. Can Globalgig help?

Yes, poor broadband performance in a specific market is usually a service design issue, the wrong service type for your use case, a peering problem, or network congestion between your location and the destinations your users are trying to reach.
We assess all three before making any recommendations. If you are already managing circuits through Globalgig, our management platform, Orchestra Insight, gives you performance visibility to identify where the problem originates and our NOC manages the resolution. If you are not a customer, speak to us about your current estate, and we will give you an honest assessment.

What monitoring and reporting do we get?

Your organization gets full access to Orchestra Insight, including real-time dashboards, AI-driven anomaly detection, performance analytics, and proactive alerts before issues become outages. Your team sees what our NOC sees. Quarterly business reviews provide executive-level reporting on performance, availability, and any recommendations for optimization.

Close the Visibility Gap Across Your Network

Your team may already have the alerts, dashboards, and reports. The harder part is knowing what needs attention first, what is affecting service performance, and where risk is building before users feel it.

Speak to an expert about how managed intelligence can help connect the signals across your network, reduce noise, and give your team a clearer view of what to act on next.