Internet

Dedicated internet access, MPLS VPN, and Ethernet private networking are all supported. If you have Globalgig Managed SD-WAN, SIP Trunking integrates directly as part of your existing connectivity service, with voice traffic quality-of-service policies applied across your SD-WAN.

SIP Trunking connects your existing on-premises PBX or UCaaS platform to the public telephone network over IP. You keep your phone system; we replace the circuits underneath. Hosted PBX is the phone system itself, delivered from the cloud, so there is no on-premises PBX hardware. Both services are available from Globalgig. Many organizations use both: SIP Trunking at sites with existing PBX hardware, and Hosted PBX at sites moving fully to cloud telephony.

Wired POTS replacement uses VoIP over your existing Ethernet network, or Globalgig wired connectivity, with an analog telephone adapter connecting your analog devices to the IP network. It is typically the most cost-effective option if wired connectivity is available. Wireless POTS replacement uses 4G LTE cellular connectivity, which is suitable for locations without wired connectivity, where wireless diversity is required for resilience, or when running new wired infrastructure is impractical.

It means we do not have a preferred network to sell you. We access over 600 carriers across multiple countries, and never steer or throttle your traffic. If your requirements change, or better coverage becomes available, we can move you without renegotiating. The carrier conversation stays with us.

Yes, wireless WAN as primary connectivity is one of the most common use cases, particularly for remote or temporary locations, sites with lower bandwidth requirements, and where fixed-line installation timelines are unacceptable. Globalgig designs the service around your bandwidth and availability requirements.

Wireless networking covers the full range of wireless connectivity use cases, including primary connectivity, failover, OOBM, and 5G wireless broadband. Wireless broadband specifically refers to using 5G as a primary internet connection in place of a fixed-line service. Both are delivered through the same carrier relationships, hardware, and management platform.

Yes, and this is exactly what our Integrated Managed Services model is built for. If you have a network in place that is not being managed well, we can take over day-to-day operations without requiring you to replace your infrastructure or move circuits. The process starts with an assessment of your existing estate against Globalgig’s operational standards. Where remediation is needed, we agree on a clear plan before management begins. Where it is not, we get started. You keep what you have, and work with a provider that manages it properly.

Through established commercial relationships with local and regional carriers, internet service providers, and network infrastructure providers worldwide. We do not own the physical infrastructure in every country, but we have the relationships,  technical expertise, and commercial leverage to design, procure, and manage the right connectivity services wherever your business operates. What this gives you is access to a broader range of options in each market than any single network owner could provide, combined with a single managed service layer on top. We are transparent about what is available in each location before you commit.

Yes, and the problem you are describing is one of the most common reasons enterprises work with Globalgig. Managing separate carrier relationships in multiple countries means several contracts, support escalation processes, invoicing currencies, and no single view of what is happening across your estate. Globalgig holds carrier relationships on your behalf and delivers a single managed service, regardless of how many countries your network spans.

Broadband is shared infrastructure. The bandwidth is shared with other users, and performance varies with local demand. It is cost-effective and appropriate for sites where some performance variation is acceptable. Dedicated internet access provides a private circuit with guaranteed bandwidth that does not contend with other users. Performance is consistent, regardless of what other users are doing, and it is backed by a formal SLA. DIA is suitable for mission-critical sites, primary SD-WAN connectivity services, and anywhere that variable performance creates business risk.

IP transit provides high-capacity connectivity services with access to global routing infrastructure, and the ability to participate directly in internet routing via border gateway protocol. It is designed for networks whose business depends on serving many downstream users or networks, such as ISPs, hosting providers, CDNs, and large platforms that need to control how traffic routes across the internet backbone at scale.
Most enterprises do not need it. If your requirement is fast, reliable internet access for SaaS applications, email, VPN, and web browsing, dedicated internet access is worth considering. IP transit becomes relevant when your organization is itself a network, or when you are operating infrastructure that serves significant downstream traffic, and needs direct participation in global routing.

Yes, poor broadband performance in a specific market is usually a service design issue, the wrong service type for your use case, a peering problem, or network congestion between your location and the destinations your users are trying to reach.
We assess all three before making any recommendations. If you are already managing circuits through Globalgig, our management platform, Orchestra Insight, gives you performance visibility to identify where the problem originates and our NOC manages the resolution. If you are not a customer, speak to us about your current estate, and we will give you an honest assessment.

This is one of the most common frustrations in enterprise networking. When you have multiple providers, a fault that originates in one carrier’s infrastructure that affects connectivity services managed by another, creates a blame gap. Each carrier blames the other. Globalgig eliminates this gap by being a single point of accountability across all circuits. If there is a problem, it is our problem to resolve, regardless of which underlying carriers are involved.

The answer depends partly on where your network operates. In many EMEA markets, MPLS pricing has compressed to the point where the cost differential that drove SD-WAN adoption elsewhere is much less significant, so MPLS remains a practical and commercially competitive choice for multi-site private WAN. In North American and Asia-Pacific markets, the economics more frequently favor alternatives.
Geography aside, MPLS makes sense for specific use cases, regardless of region. This includes environments where deterministic latency is non-negotiable, where traffic prioritization across a multi-site WAN is required, and where compliance frameworks mandate private circuit isolation.
Where MPLS consistently struggles is scale, inflexibility, and expansion into new markets where a single carrier may not have a strong local presence. Adding a new site in a country outside your primary carrier’s footprint can be slow and expensive, regardless of the market.
For most organizations, the answer is not a straightforward replacement but a site-by-site assessment, by looking at which locations genuinely need MPLS features, which are better served by private Ethernet services or SD-WAN, and where a hybrid approach makes the most sense commercially and technically. We operate across all these markets and will give you an honest view based on your specific estate rather than a universal recommendation.

An Ethernet private line provides a dedicated point-to-point connection between two locations, so it is straightforward, completely isolated, and predictable.
Ethernet virtual private line provides similar dedicated connectivity services, but supports multiple topologies: point-to-point, point-to-multipoint, and mesh configurations. It is more flexible for organizations connecting more than two sites.
A virtual private LAN service (VPLS) extends your LAN across the WAN. It provides Ethernet connectivity across geographically distributed sites, without requiring your team to have specialist WAN expertise, or additional hardware. The right choice depends on how many sites you need to connect, and what your topology requirements are.

Contract renewal is the right time to assess whether MPLS is still the best fit for each site it serves. Here are the questions worth asking:
Which sites genuinely require the QoS and traffic isolation that MPLS provides?
Which are using MPLS because it was already there?
Are there sites where Ethernet services would deliver an equivalent performance at a lower cost?
Does SD-WAN over broadband meet your performance requirements?
We can help you map this out across your estate and recommend a transition approach; whether that is renewing existing MPLS, migrating specific sites to alternatives, or running a hybrid architecture.

This is one of the most common pain points with single-carrier private networking arrangements. If your carrier does not have the local infrastructure at a new location, your options are typically limited and expensive. Globalgig’s carrier relationships span over 195 countries, so adding a site in a new market is an operational conversation, not a new commercial negotiation with a carrier that may not be able to serve that location.

Yes, for organizations with high-capacity requirements or specific latency and routing constraints, we support DWDM and dedicated wavelength services, alongside our broader private networking portfolio.
For international deployments where subsea cable selection matters, we design around specific subsea systems, based on your latency, resilience, and geographic requirements, rather than defaulting to whatever is most commercially straightforward. This is particularly relevant for financial services, content delivery, and any deployment where the path the traffic takes is as important as the bandwidth it carries. Speak to Globalgig about your specific routing requirements, and we will design accordingly.

This is extremely common. Cloud provider infrastructure typically performs as advertised. The variable that most enterprises have not addressed is how they reach it. Public internet routing introduces latency, packet loss, and throughput variation, which is invisible until someone measures it.
Cloud Connect eliminates the public internet from your path, so your traffic goes directly to the cloud provider’s network from your infrastructure, without crossing shared internet routing. If you want to understand whether your connectivity is limiting your cloud performance, speak to Globalgig, and we can help you assess it.