Managed services

The Service Layer That Turns Your Network into a Business Asset

Most managed service providers keep the lights on. Globalgig builds its services around your organization’s long-term goals.

Managed Network Services, Security Management, and Orchestra Insight, our AI-driven management platform, work together as a complete operational model, combining the visibility, expertise, and platform intelligence you need to turn your network and security estate from a cumbersome cost into a genuine competitive advantage.

What Changes When Managed Services Come From One Team

Know what is happening before your users do.

Most IT teams find out about network problems when users report them. Globalgig’s management platform, Orchestra Insight, monitors your entire network continuously and correlates events across multiple services, sites, and devices to surface issues that matter before they become visible faults. When you hear about a problem, the resolution is typically already underway.

Stop managing gaps between services.

Network, security, wireless, IoT, and voice services all generate their own data streams. Managing them separately means there may be blind spots at every boundary. Orchestra Insight brings every service, site, and carrier into a single operational view, with consistent visibility, reporting, and management, regardless of how many services, countries, or carriers are involved.

Better outcomes from your investments.

The difference between a network that runs and one that performs is the operational work that happens between faults, including configuration management, capacity planning, policy adjustments, and continuous improvement. Globalgig Managed Services builds this work into an operational service, instead of treating it as a separate engagement.

Scale your network without expanding your team.

Adding sites, carriers, or services usually means adding operational overhead. Our managed services absorb this complexity across your network, security, and platform. Orchestra Insight scales automatically as your network grows.
Globalgig’s security management services expand to match your architecture, from basic platform administration through to complete security operations management. The operational model stays the same.

Managed Services Portfolio

Managed Intelligence vs. Standard Management Platforms

	Traditional Managed Service Platforms	Globalgig Managed Services
Problem Discovery	Users report problems, or the NOC responds to device alerts	Orchestra Insight identifies degradation before it becomes a visible fault
Monitoring Approach	Your organization gets device-level alerts, high noise, and manual filtering is required	Your business has service-level intelligence, correlated events, and prioritized incidents
Visibility	There are separate portals for every service or vendor	Every service, site, and carrier can be viewed in one platform
Network and Security	Your business has separate providers and blind spots at the boundary	Globalgig offers unified visibility, one team, and a complete overview of your operations
Improvement Model	Your organization has quarterly reviews and is reactive to any issues	Continuous improvement is built into Globalgig’s operational services
Carrier Escalation	This is managed by your team or passed to you	Everything is handled by our NOC on your behalf
Senior Engineering	Your company has a shared support pool and an escalation path	Your organization has dedicated engineers who know your specific environment

Why Globalgig

Breadth Across Network and Security

Globalgig manages network infrastructure across 195+ countries alongside managed security delivered through a partnership with specialists who helped define the Zero Trust methodology used globally.

Connectivity and Management From the Same Team

Globalgig’s global connectivity portfolio, covering internet, wireless, SD-WAN, and cloud connect, sits alongside Managed Services in the same provider relationship.

Orchestra Insight as the Intelligence Layer

The observability platform that underpins Managed Intelligence and Managed Network Services is Globalgig’s own.

A NOC That Is Genuinely Ours

Globalgig operates its own Network Operations Center, staffed 24/7. The team monitoring your environment has full context of your estate.

97% On-Time Delivery Across Global Deployments

The operational discipline that delivers connectivity on schedule is the same discipline that manages it. Reliability is not a separate capability we switch on for managed services.

Frequently
Asked
Questions

Which services does Orchestra Insight cover?

Orchestra Insight monitors every service Globalgig manages, including network services (internet and private circuits and SD-WAN), security services managed through Security Management, wireless services (4G, 5G, and eSIM), IoT connectivity, voice services, and Cloud Connect. The specific capabilities that are available depend on the services in your estate and your management tier.

Can Orchestra Insight manage services from other providers, not just Globalgig?

In many cases, yes. Orchestra Insight’s monitoring overlay services can be applied to circuits and devices from other providers, bringing them into the same visibility layer as Globalgig-managed services. This is typically available through our Integrated Managed Services offering. The scope depends on the services involved and management access available.

Do I need to take all managed services together?

No, Managed Network Services and Security Management can be offered as standalone services, or together. The value to your organization increases when our managed services are used together, as network and security events become visible, and are interpreted by the same team, with one escalation path, regardless of where an incident originates.

Can Orchestra Insight be accessed by Globalgig and my team?

Yes, Orchestra Insight is your platform, as well as ours. Your team has real-time visibility across every service, device, and circuit we manage on your behalf. The level of control and access varies by tier, but visibility is never restricted.

What is Globalgig’s Managed Intelligence platform, and how does it differ from a standard managed network service?

A standard managed network service monitors your circuits, and responds to faults. Globalgig’s Managed Intelligence platform, Orchestra Insight (OI), offers more extensive services.

Our managed service layer adds proactive management, continuous improvement, and operational expertise that prevents problems, instead of just resolving them. OI applies AI-driven intelligence to correlate events across multiple services, measures performance at the service level instead of the device level, and surfaces what matters, before your users are affected. OI shifts the operational model from reactive support to continuous intelligence.

Extend Your Network and Security Teams Without Adding More Operational Burden

Managed services are not just about handing off tickets. They are about deciding where your internal teams should stay focused, where expert support can reduce operational pressure, and how to improve visibility, response, and day-to-day management across your network and security estate.

Speak to a specialist about the right managed services model for your team, environment, and operational goals.

The Service Layer That Turns Your Network into a Business Asset