Customer Minimum Terms and Conditions

For service orders before 31 March 2026, please view Legacy Agreements.

• Main Service Agreement North America
• Main Service Agreement EMEA

• Alarm Line Monitoring
• Cloud Connect
• Hosted PBX 911
• Hosted PBX
• Internet
• Leased Equipment
• MNS
• MPLS
• Orchestra
• POTS Replacement
• Private Line
• SD-WAN
• SIM Only
• SIP Trunking VOIP 
• SSE
• Wireless WAN

• Alarm Line Monitoring
• Cloud Connect
• Hosted PBX Emergency Services
• Hosted PBX
• Internet
• Leased Equipment
• MNS
• MPLS
• Orchestra
• POTS Replacement
• Private Line
• SD-WAN
• SIM Only
• SIP Trunking VOIP
• SSE
• Wireless WAN

Service agreement for orders prior to 31 March 2026.

• Main Service Agreement North America
• Main Service Agreement EMEA

Service Addenda-America for orders prior to 31 March 2026.

• Alarm Line Monitoring
• Hosted PBX
• Hosted PBX 911 Waiver
• Internet
• Leased Equipment
• Managed Network Services
• MPLS
• Private Line
• POTS Replacement
• SD-WAN
• SIP Trunking
• Wireless WAN and Backup

Service Addenda-EMEA for orders prior to 31 March 2026.

• Alarm Line Monitoring
• Hosted PBX
• Hosted PBX 911 Waiver
• Internet
• Leased Equipment
• Managed Network Services
• MPLS
• Private Line
• POTS Replacement
• SD-WAN
• SIP Trunking
• Wireless WAN and Backup

Service agreement for orders prior to 1 March 2024.

• Main Service Agreement North America
• Main Service Agreement EMEA

Service Addenda for orders prior to 1 March 2024.

• Alarm Line Monitoring
• Hosted PBX
• Hosted PBX 911 Waiver
• Internet
• Leased Equipment
• Managed Network Services
• MPLS
• Private Line
• POTS Replacement
• SD-WAN
• Wireless WAN and Backup