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Customer Terms and Conditions

Main Service Agreements

For service orders before 1 March 2024, please view Legacy Agreements.

Main Service Agreement North America
Main Service Agreement EMEA

Service Addendums-Americas

Alarm Line Monitoring
Hosted PBX
Hosted PBX 911 Waiver
Internet
Leased Equipment
Managed Network Services
MPLS
Private Line
POTS Replacement
SD-WAN
SIP Trunking
Wireless WAN and Backup

Service Addendums-EMEA

Alarm Line Monitoring
Hosted PBX
Hosted PBX 911 Waiver
Internet
Leased Equipment
Managed Network Services
MPLS
Private Line
POTS Replacement
SD-WAN
SIP Trunking
Wireless WAN and Backup

Legacy Agreements

Legacy Service Agreements

Service agreement for orders prior to 1 March 2024.

Main Service Agreement North America
Main Service Agreement EMEA

Service Addendums for orders prior to 1 March 2024

Alarm Line Monitoring
Hosted PBX
Hosted PBX 911 Waiver
Internet
Leased Equipment
Managed Network Services
MPLS
Private Line
POTS Replacement
SD-WAN
Wireless WAN and Backup

Main Service Agreements

For service orders before 1 March 2024, please view Legacy Agreements.

Main Service Agreement North America
Main Service Agreement EMEA

Alarm Line Monitoring
Hosted PBX
Hosted PBX 911 Waiver
Internet
Leased Equipment
Managed Network Services
MPLS
Private Line
POTS Replacement
SD-WAN
SIP Trunking
Wireless WAN and Backup

Alarm Line Monitoring
Hosted PBX
Hosted PBX 911 Waiver
Internet
Leased Equipment
Managed Network Services
MPLS
Private Line
POTS Replacement
SD-WAN
SIP Trunking
Wireless WAN and Backup

Legacy Service Agreements

Service agreement for orders prior to 1 March 2024.

Main Service Agreement North America
Main Service Agreement EMEA

Service Addendums for orders prior to 1 March 2024

Alarm Line Monitoring
Hosted PBX
Hosted PBX 911 Waiver
Internet
Leased Equipment
Managed Network Services
MPLS
Private Line
POTS Replacement
SD-WAN
Wireless WAN and Backup

Acceptable Use Policy

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