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Case Studies

How a Collision Repair Leader Unified Its Network to Fuel Growth

See how one of the nation’s top collision repair providers standardized connectivity across 650+ locations and increased site productivity by up to 40%.

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Business Challenges

A Business-Critical Infrastructure Problem

With clear evidence linking network performance to productivity, leadership saw that inconsistent infrastructure was no longer just a technical issue; it was a barrier to growth. The inherited mix of systems and vendors had become a structural challenge, slowing site integration and straining IT resources.

The path forward was clear: deliver reliable, high-speed connectivity across all locations, simplify management, and build a foundation for continued expansion. Doing so required more than a new provider. It called for a strategic partner with the scale, flexibility, and expertise to turn connectivity into a business enabler.

As the IT organization dug deeper, several persistent challenges came into focus:

  • Lack of Network Visibility: With minimal in-house IT staff managing over 600 sites, troubleshooting was slow and unreliable.

  • Operational Inefficiency: Network outages impacted access to critical repair documentation and slowed customer service.

  • No Pricing Consistency: Each location had unique costs and contracts, making forecasting and budgeting nearly impossible.

  • Vendor Management Chaos: With more than 30 vendors, managing support and billing became unscalable.

  • Limited Redundancy: Despite paying for multiple connections, many sites lacked true network diversity due to shared last-mile infrastructure.

The organization needed a partner to address its network’s scale and complexity, consolidate vendor management, deliver reliable performance, and ensure consistency across hundreds of geographically dispersed sites. Just as important, the solution had to be flexible enough to support future acquisitions and dynamic enough to accommodate sites with varying infrastructure constraints.

The Globalgig Solution

Network Consistency at Scale

To solve the issue, the organization partnered with Globalgig to design and deploy a unified network solution that would bring performance, visibility, and control to the entire footprint.

To prove the model’s strength from the outset, they began with their toughest sites—locations known for complex install histories and limited provider access. These locations had historically faced long lead times, limited provider options, or unreliable service. Globalgig’s ability to deliver where others had struggled—quickly, reliably, and with pricing clarity—validated the architectural approach and confirmed the value of the postalized pricing model. That early success cleared the path for broader deployment across the nationwide network.

Key Solution Elements

Predictable, Enterprise-Wide Pricing

Globalgig established predictable, enterprise-wide pricing for broadband and DIA services, providing the organization with the financial clarity and speed needed to scale operations without re-negotiating contracts site by site.

Vendor-Agnostic Architecture and Last-Mile Diversity

Globalgig’s enterprise-wide pricing model enabled better financial planning, simplified procurement, and accelerated the onboarding process for new facilities.

Dual Active Connections for Resilience

Each location leveraged active-active design dedicated internet line and a broadband connection—ensuring uptime and performance. Given that stores begin facing major issues after just 90 minutes offline, this redundancy was essential for uninterrupted operations.

Wireless Diversity for Rapid-Deployment

Wireless served as a strategic deployment tool, not just a backup. 4G/5G, fixed wireless, and LEO satellite were used alongside DIA and broadband to accelerate turnups and maintain connectivity when wired options were delayed or limited.

Customer Profile – National Collision Repair Brand

This U.S.-based company operates one of the largest collision repair networks in the country, with more than 650 locations across 38 states. Built through a strategic series of acquisitions, it has grown from a regional operation into a national brand recognized for quality service and operational scale.

With technicians and service advisors relying on cloud-based tools to access vehicle data, repair procedures, and customer records in real time, seamless and dependable connectivity is essential. Downtime directly impacts productivity, customer experience, and the ability to maintain performance standards across its distributed footprint

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