One Manufacturer-Retailer’s SASE Journey to Greater Control, Visibility, and Resilience

Business Challenges

Despite investing in managed services and SD-WAN, the organization remained exposed. Its legacy MSP delivered a rigid, closed architecture that lacked visibility, resilience, and flexibility. The cracks were technical, operational, and strategic. And when a major outage hit, the MSP’s slow, uncoordinated response became the final straw.

A few of the challenges included:

• Lack of Visibility into Outages: Critical link failures often went undetected, leading to prolonged downtime with no real-time alerts or escalation paths in place.
• Fragmented Vendor Landscape: To fill service gaps, the business added multiple vendors, creating redundant contracts, billing headaches, and blurred accountability.
• Vendor Lock-In and Limited Flexibility: The organization wanted to standardize on Palo Alto Networks, but its existing MSP didn’t support or deploy alternative platforms. This restricted technology choice, delayed network modernization, and hindered long-term strategy.

Ultimately, the infrastructure in place couldn’t support critical operations or long-term goals. It lacked resilience and had become a barrier to growth.

Key Solution Components

• Managed SD-WAN with Prisma Access: Globalgig delivered a fully managed SASE solution combining SD-WAN and Prisma Access, replacing legacy infrastructure with secure, resilient connectivity. Globalgig’s managed services cover the complete stack, including network operations, threat monitoring, Zero Trust policies, and compliance, providing a single point of accountability without vendor sprawl.
• Next-Gen Firewall and SSE: Firewall management and Secure Service Edge (SSE) services were delivered, providing the client with unified policy enforcement, centralized control, and expert oversight, while consolidating multiple vendors into one accountable solution.
• Orchestra Insight Platform: Orchestra Insight provided the complete visibility that the client had previously lacked, unifying performance, security posture, and health monitoring across the entire network and security infrastructure. The platform became a single pane of glass for decision-making and daily operations.
• Vendor Consolidation + Unified SLA Coverage: Globalgig consolidated multiple partners and assumed management of all circuits, including customer-owned WAN, under a single SLA — simplifying support and boosting reliability.
• Resilient, Always-On Connectivity: Cellular-based out-of-band management ensured proactive monitoring and faster recovery during outages.
• Future-Ready Design: Built on Palo Alto Networks with a flexible 60-month consumption model, enabling SAP expansion and Zero Trust adoption without costly re-architecture.

The Globalgig Solution

Full-Stack, Right-Sized, and Ready for Growth

Globalgig replaced a fragmented, vendor-bound environment with a fully managed SASE architecture built for control, visibility, and scale.

The solution addressed the constraints holding the business back and was designed to restore control while creating room for future growth. The result was a tailored deployment that aligned technical delivery with business priorities and operational needs.

Customer Profile – US-based Manufacturer and Retailer

This US-based specialty retailer offers a range of premium consumer products through direct-to-consumer channels, including e-commerce and catalog. Headquartered in the Midwest, the company serves customers across domestic and international markets through multiple localized websites.