Service Advantage Team Escalation List:
Escalation Timeline Guidelines
The average repair time is four hours. The Enterprise Support/NOC is available 24/7/365. If you feel the need to escalate an issue at any time, please do so. We are here to help.
- 1st Level of Escalation: One hour after the ticket has been opened
- 2nd Level of Escalation: Two hours after the ticket has been opened
- 3rd Level of Escalation: Three hours after the ticket has been opened
- 4th Level of Escalation: Four hours after the ticket has been opened