Picking the Right SD-WAN & SASE Managed Service Provider

Jun 2, 2023


10 Questions to Ask Before Choosing an SD-WAN and SASE Managed Service Provider

In today’s digital landscape, businesses are increasingly turning to Managed Service Providers (MSPs) to implement and manage their Software-Defined Wide Area Network (SD-WAN) and Secure Access Service Edge (SASE) solutions. Choosing the right MSP is crucial for a successful implementation and ongoing management of these technologies.  

What is the expertise and experience of the MSP?

When evaluating MSPs, consider their expertise and experience in implementing SD-WAN and SASE solutions across platforms. Assess their track record in delivering reliable and secure network services. 

How does the MSP ensure network security?

Inquire about the security measures implemented by the MSP to protect your network and data. Look for MSPs that prioritize security and offer advanced threat detection, encryption, and secure access controls. 

Does the MSP have a global presence?

Consider your organization’s global operations and inquire about the MSP’s global reach. A global MSP can provide reliable connectivity and support across multiple regions, ensuring seamless operations. Ask about options for diverse connections for primary access and backup, including wired and wireless solutions.  

What is the MSP’s approach to network performance optimization?

Ask about the MSP’s strategies for optimizing network performance. Look for MSPs that employ advanced traffic routing algorithms, Quality of Service (QoS) controls, and application-level prioritization to ensure optimal performance. 

Does the MSP offer flexible deployment options?

Consider your organization’s unique requirements and inquire about the deployment options provided by the MSP. Look for MSPs that offer flexible deployment models, including hybrid solutions, to accommodate diverse network architectures. 

How does the MSP handle scalability and growth?

Scalability is crucial to accommodate your organization’s growth and evolving network needs. Inquire about the MSP’s ability to scale seamlessly, support additional sites, and adapt to emerging technologies. 

What level of visibility and control does the MSP offer?

Visibility and control over your network are essential for effective management. Inquire about the MSP’s monitoring and reporting tools, as well as their centralized management portal, which should enable you to make policy changes and optimize network operations easily. Ask if they support co-management. 

Does the MSP offer comprehensive SLAs?

Service Level Agreements (SLAs) define the performance and availability guarantees provided by the MSP. Inquire about the MSP’s SLAs to ensure they align with your business requirements and expectations. 

How does the MSP support emerging technologies and innovation?

Ask about the MSP’s commitment to staying at the forefront of technology advancements. Inquire about their investment in research and development and their ability to incorporate emerging technologies into their SD-WAN and SASE offerings. 

What is the MSP’s approach to customer support and communication?

Inquire about the MSP’s customer support processes and communication channels. Assess their responsiveness, availability, and commitment to providing timely and effective support to address any network issues that may arise. 


Choosing the right SD-WAN and SASE Managed Service Provider is crucial to ensuring a successful implementation and ongoing management of your network infrastructure. By asking these ten questions, you can make an informed decision that aligns with your business goals and requirements. Remember, selecting the right MSP sets the foundation for a secure, scalable, and high-performing network infrastructure. 

Want to learn more about how Globalgig can help you implement your SD-WAN and SASE infrastructure?